Lead Resident Advocate
Position Status: Full-Time
FLSA: Non-exempt (hourly)
Supervised by: Director of Residential Services
Please email resumes and cover letters to Whitney.Thomas@familyabusecenter.org
ABOUT FAMILY ABUSE CENTER
Family Abuse Center is a nonprofit organization dedicated to providing comprehensive services to individuals and families affected by domestic violence. Our mission is to eliminate domestic violence in Central Texas by sheltering victims of domestic violence and by preventing abuse from occurring through intervention and education.
GENERAL DESCRIPTION AND PURPOSE:
The overall responsibility of the Lead Resident Advocate is to oversee the day-to-day operations of the Family Abuse Center Shelter and schedule/supervise all Resident Advocates. As needed, this position will answer and document crisis calls, assist with shelter data and reporting, and work collaboratively with case management staff from all FAC programs. Must be able to respond to emergencies when scheduled for on-call.
QUALIFICATIONS:
The qualifications listed below are representative of the education, experience, skill/ability, and licenses/credentials required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
- Bachelor’s Degree (B.A.) preferred
- High School Degree required
Experience:
- Experience in the field of domestic and/or sexual violence.
- Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Skills/Abilities
- Strong oral and written communication skills
- Strong organizational skills
- Speak effectively before groups of clients
- Ability to maintain accurate data and documentation of client services
- Ability to resolve conflict
- Provide and receive supervision
- Demonstrated effectiveness in working as both a leader and a member of a team as well as the ability to work independently
- Work in basic computer programs such as MS Word & Excel
- Ability to provide and receive peer supervision
- Bilingual preferred
License/Credentials:
- Valid Texas Driver’s License and clear driving record
- Food Manager’s License
- CPR Certification
RESPONSIBILITIES:
- Facilitate the daily operation of the shelter including but not limited to general cleanliness of the shelter.
- Schedule and supervise all Resident Advocates.
- Organize and keep an inventory on all shelter supplies.
- Assist with compliance with shelter policies as well as state and federal regulations.
- Provide direct assistance to residents:
- Facilitate house meetings on a weekly basis.
- Answer and document crisis calls as needed.
- Complete intakes on new clients and provide assurance and comfort to new residents.
- Hand out medication to clients and maintain accurate medication documentation.
- Provide daily education to clients about shelter procedures.
- When necessary, teach residents how to complete chores.
- When necessary, provide transportation for clients.
- Maintain a secure and respectful shelter location and work environment.
- Maintain communication with case management team and other shelter staff.
- Maintenance of client and shelter records:
- Write routine reports, correspondence and appropriate case notes.
- Other duties as determined by the Director of Residential Services or Executive Director.
- Believe in and act in accordance with the agency’s mission statement and goals.
- Experience working with diverse population and groups.
- Write routine reports, correspondence and appropriate case notes.
Family Abuse Center is an equal-opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.
To apply, please submit a resume, cover letter, and the contact information for three professional references to Executive Director Whitney Thomas at Whitney.Thomas@familyabusecenter.org.
Applications will be reviewed on a rolling basis until the position is filled. Shortlisted candidates will be contacted for interviews.